These Terms of Service (the “Terms”), together with any supplemental agreements, guidelines, or policies referenced herein, constitute a legally binding agreement between you (“Client,” “you,” or “your”) and QunsTack, LLC (“QunsTack,” “we,” “us,” or “our”). By accessing or using any of our services, whether by written contract, email confirmation, or verbal agreement, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms govern your engagement with QunsTack for a variety of digital solutions, including but not limited to Social Media Advertising, SEO (General and Local), Shopify Design & Development, Google Ads, YouTube Advertising, Video Marketing, Nextdoor Advertising, and related services. QunsTack reserves the right, in its sole discretion, to amend or update these Terms at any time by publishing the revised version on our website. Unless stated otherwise, such changes shall become effective immediately upon posting. Your continued use of our services constitutes acceptance of the updated Terms.
1. Introduction & Acceptance
These Terms of Service (“Terms”) constitute a binding agreement between you (“Client,” “you,” or “your”) and QunsTack LLC (“QunsTack,” “we,” “us,” or “our”), governing your access to and use of our digital marketing, advertising, design, and optimization services (collectively, the “Services”). By issuing any purchase order, executing any email confirmation, or otherwise authorizing QunsTack to commence work, you hereby acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. Any additional or conflicting terms proposed by you are expressly rejected unless agreed in writing by QunsTack’s authorized representative. These Terms apply to both short-term engagements memorialized via email and any long-term contracts executed under separate written agreement.
2. Scope of Services
QunsTack provides an array of Services tailored to digital growth objectives, including but not limited to: Social Media Advertising, Search Engine Optimization (General SEO and Local SEO), Shopify Design and Development, Google Ads Management, YouTube & Video Marketing, Nextdoor Advertising, Email Marketing, Conversion Rate Optimization, Online Reputation Management, and associated analytics and reporting. We shall perform such Services in accordance with industry best practices, our internal methodologies, and any specifications mutually agreed in writing. QunsTack reserves the right to subcontract portions of the Services to qualified third-party vendors, provided that you remain fully responsible for payment and compliance under these Terms.
3. Client Requirements & Pre-Engagement Conditions
For long-term engagements, you shall execute a formal written agreement prior to commencement; for short-term services, an email confirmation between you and your dedicated QunsTack Growth Manager shall suffice. You agree to provide timely access to all necessary credentials, data, and materials, and to designate a primary point of contact authorized to approve deliverables. Failure to furnish required information or approvals within five (5) business days of request may result in delays or suspension of Services, for which QunsTack shall not be liable.
4. Payment Terms
Unless otherwise stipulated in a signed writing, you must remit the full project fee at the outset of each engagement. In exceptional cases, we may, at our sole discretion, accept a forty percent (40%) deposit upon contract execution, with the remaining sixty percent (60%) due prior to final delivery of Services. In any event, all fees must be paid in full before any deliverable is deemed complete. Should you fail to satisfy any payment obligation within seven (7) days of the invoice due date, we reserve the unequivocal right to suspend or terminate performance until payment is received in cleared funds. All payments are non-refundable, except as specifically provided under our Money-Back Guarantee Policy. You remain solely responsible for any and all applicable taxes, duties, or governmental charges (other than taxes imposed on QunsTack’s net income).
5. Use of Third-Party Tools
In rendering certain Services, we may utilize third-party platforms, software, or tools (e.g., Google Ads, Facebook Business Manager, Shopify APIs, Nextdoor Ads). Your engagement entitles you to the benefit of such tools, but you acknowledge that QunsTack disclaims any vendor warranties and that your continued access to those third-party services may be subject to separate terms and fees imposed by the respective providers.
6. Intellectual Property & Deliverable Ownership
Upon full payment of all fees, you shall own all final deliverables—design files, source code, ad creatives, campaign assets, and related materials (the “Deliverables”). QunsTack retains a perpetual, royalty-free license to showcase such Deliverables in its portfolio, marketing materials, and case studies, provided that any confidential or proprietary information is redacted. All other intellectual property rights in our methodologies, templates, and proprietary processes remain with QunsTack.
7. Termination & Cancellation
You may terminate any Service within forty-eight (48) hours of initial payment by providing written notice to customerservice@qunstack.com. Terminations after this window shall be governed by the partial refund and administrative fee provisions of our Money-Back Guarantee Policy. QunsTack may suspend or terminate Services immediately upon your material breach of these Terms, including but not limited to non-payment or failure to cooperate.
8. Dispute Resolution & Remedies
In the event of any dispute arising under or relating to these Terms, you agree first to engage in good-faith negotiation with QunsTack’s management. If unresolved within thirty (30) days, the dispute shall be submitted to non-binding mediation in California. Should mediation fail, either party may pursue available legal remedies in the state or federal courts located in California. Any refund due pursuant to a dispute shall be processed in accordance with our Money-Back Guarantee Policy.
9. Limitation of Liability
Except for our indemnification obligations or proven willful misconduct, QunsTack’s aggregate liability under or relating to these Terms shall not exceed the total fees paid by you for the specific Service giving rise to the claim. In no event shall QunsTack be liable for any incidental, consequential, punitive, or special damages, including but not limited to lost profits, business interruption, or data loss.
10. Governing Law & Severability
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. If any provision herein is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
11. Contact Information
For notices, inquiries, or to exercise any rights under these Terms, please contact us at:
QunsTack LLC
446 W Napa St, Sonoma, CA 95476
Email: customerservice@qunstack.com