This Money-Back Guarantee Policy (the “Policy”), together with any guidelines or related terms referenced herein, constitutes a legally binding agreement between you (“Client,” “you,” “your”) and QunsTack, LLC (“QunsTack,” “we,” “us”). By engaging QunsTack to perform any services, you agree to be bound by the terms of this Policy. QunsTack reserves the right, in its sole discretion, to amend, modify, or replace this Policy at any time by posting the revised version on our website. Unless otherwise specified, any such revisions shall take effect immediately upon posting. Continued use or receipt of our services following the posting of changes constitutes your acceptance of the updated Policy.
1. General Provisions
This Money-Back Guarantee Policy (the “Policy”) is an express component of the Terms of Service governing all engagements between QunsTack (“we,” “us,” or “our”) and the Client (“you” or “your”). By retaining our services or interacting with our platform, you acknowledge and agree to be bound by the provisions herein. This Policy outlines the specific situations where refunds may be requested, the procedures to follow, and the conditions under which a refund will be granted. It applies to all services provided, including but not limited to digital marketing, design, and technical development projects. We reserve the right to interpret and enforce this Policy in good faith and in accordance with applicable contractual obligations. The terms herein supersede any prior verbal or informal agreements related to refund matters. If you do not agree with the terms of this Policy, we advise that you refrain from proceeding with any service orders.
2. Completion of Services; No Refund
When a service has been rendered in full and marked as complete, no refund shall be issued under any circumstances. Completion may be evidenced by your explicit approval, your continued use of the deliverables, or by the passage of a reasonable period to raise objections (known as a cure period), as defined in the corresponding agreement or email correspondence. Once the service outcome has been delivered to your satisfaction—or you have failed to dispute its delivery within the agreed window—it is understood that the service has met your expectations. Consequently, you waive any entitlement to a reimbursement or reversal of payment. This clause is critical to preserving the integrity of our work and deterring refund claims made in bad faith after successful service execution.
3. Termination and Partial Refunds
In the event you decide to cancel a project before its full completion—commonly referred to as a Voluntary Termination—we will assess the work performed up to the point of cancellation. You will remain financially liable for all services completed prior to termination. Any unused portion of your prepaid fees will be eligible for a partial refund, which will be subject to a 20% administrative fee applied to the refundable balance. This administrative fee is non-negotiable and accounts for the costs incurred in project planning, account setup, scheduling, and internal resource allocation. Your written notice of termination must clearly state your intent to discontinue the service and must be submitted through official channels. Refunds under this section will be processed within thirty (30) calendar days from the date we confirm receipt of your cancellation request.
4. Service Substitution
If you experience a change in strategy or objectives and wish to switch from one ordered service to another of equal value, we permit a one-time substitution at no additional cost. This Service Substitution must be requested in writing and will only be approved if the originally purchased service has not yet been executed in full. The replacement service must have a fee equivalent to the original. If the new service exceeds the original value, you will be required to pay the difference prior to commencement. If the replacement costs less, the difference will not be refunded but may be credited toward future services. This policy offers you the flexibility to adapt your business strategy without forfeiting your financial commitment.
5. Failure to Deliver; 30-Day Refund Remedy
In rare cases where we fail to deliver a service as outlined in your formal agreement or Manager-Client growth plan, you may request a full refund—no questions asked. To qualify for this refund, you must submit your request in writing within thirty (30) days of the agreed service delivery deadline. We define “failure to deliver” as an absence of substantial effort, complete lack of output, or clear non-fulfillment of deliverables specified in the scope of work. Requests submitted after the 30-day window or for services deemed partially complete do not qualify. Once validated, the refund will be processed within fourteen (14) days. This provision ensures your investment is protected in cases of material non-performance on our part.
6. Accidental Orders; 80% Refund
If you mistakenly submit an order for a service you did not intend to purchase, you may request a refund of eighty percent (80%) of the total amount paid. This request must be made within seven (7) calendar days from the original order date and must clearly explain the circumstances of the error. We reserve the right to verify the validity of the claim and determine whether the order qualifies as an accidental transaction. The retained 20% covers administrative overhead, payment gateway fees, and opportunity costs. Accidental orders reported beyond the 7-day window will not be eligible for any form of refund. This clause safeguards both your financial interests and our operational efficiency in managing client requests.
7. Procedure for Refund Requests
To initiate a refund request, you must submit a formal email to customerservice@qunstack.com with the subject line “Refund Request – [Order ID].” The body of your message must include your full name, contact details, the service ordered, the date of transaction, and the specific grounds upon which the refund is being requested. We do not process refund requests submitted via social media, live chat, or voicemail. All requests will undergo internal review to determine eligibility in accordance with this Policy. Incomplete or vague refund submissions may result in delays or denials. Please allow up to ten (10) business days for a decision to be communicated to you, excluding public holidays and weekends.
8. Limitation of Liability
This Policy provides your exclusive remedy for refund-related claims and supersedes any inconsistent representations made by our team or found in third-party materials. Under no circumstances shall QunsTack, its affiliates, officers, or agents be held liable for incidental, indirect, punitive, or consequential damages resulting from the delivery or non-delivery of any service. Except as explicitly stated herein, we disclaim all other warranties, whether express, implied, or statutory, including any warranty of merchantability, fitness for a particular purpose, or title. Our liability, if any, shall be limited strictly to the amount you paid for the disputed service, and nothing herein shall create rights or obligations not explicitly set forth in this Policy.
9. Amendments
We reserve the unilateral right to amend, revise, or discontinue this Policy at any time and without prior notice. Such amendments shall take effect upon posting to our official website or upon delivery of written notice to you, whichever occurs first. Changes will apply prospectively and shall not impact refund requests submitted prior to the effective date of such changes. You are encouraged to review this Policy periodically to remain informed of your rights and our obligations. Continued use of our services following the publication of revisions will constitute your acknowledgment and acceptance of the updated terms.